ÁñÁ«¹ÙÍø Tasmania Client Survey 2023
Close to 3,000 people responded to the 2023 Library Client survey. Your feedback helps us understand how we can improve and provide you with a better ÁñÁ«¹ÙÍø Tasmania experience.
Survey overview
- Most people said they came to borrow a book, magazine, CD, DVD, or game.
- 91% found what they were looking for in our collections.
- 93% were satisfied with our services.
- 73% felt more confident using digital technology after getting support from staff.
- 79% said they learnt something new from our services and programs.
- 95% think that ÁñÁ«¹ÙÍø Tasmania is a place for all Tasmanians.
You told us you liked…
- our safe, warm library spaces
- access to physical items as well as eResources in our collections
- placing holds on items from libraries anywhere in the state
- borrowing for free without overdue fines
- programs and events for children and families
- digital programs for older Tasmanians
- our helpful and patient staff.
You told us you wanted…
- more programs for people aged 15 to 40 years
- more contemporary books
- improvements to the Libby App
- a higher turnover of books in our small libraries
- more after-hours return chutes
- more quiet spaces in our libraries
- longer opening hours
- less waiting time for items on hold
- a simpler way to renew your ÁñÁ«¹ÙÍø Tasmania membership.
So far we are…
- trialling longer opening hours at some libraries
- installing more after-hours return chutes
- improving the Holds Service so you can track the progress of your holds
- improving the hiring process of meeting rooms.
